Faq
How to order?
1. You may place your order here on our website.
2. For rush orders, kindly send us a DM on Instagram so we can assist you.
3. For preorders, kindly send us a DM on Instagram of your requested item and we'll get back to you with a quote.
What are the modes of payment?
We accept payments via BDO deposit, Gcash and Maya. QR codes available upon request.
How long can I pay for my order?
Payment must be settled within 24 hours upon order confirmation. Otherwise, your order will be automatically cancelled.
Do you do same day delivery?
Yes, we do. Our cut off for same day delivery is 5pm. Payments made after the cut off will be dispatched the next day.
Daily dispatch schedule via GRAB is 7pm. You may also book your own rider or include SF upon checkout.
Kindly send us a message on Instagram for faster response.
Where do you ship and how much is the shipping fee?
We ship nationwide using NINJA VAN. No courier pick up every Sunday and holidays.
| Destination | Rate | ETA |
| Metro Manila | ₱100 | 2 to 3 business days |
| Province | ₱150 | 3 to 5 business days |
How do I track my order?
You may track your orders at https://www.ninjavan.co/en-ph/tracking
Are your products authentic?
Yes, we guarantee that our products are 100% authentic. We do not sell and carry fake or counterfeit products.
Return & Exchange Policy
Due to the nature of the products, we do not accept returns and exchanges. We ensure that all our products go through 100% quality checking before dispatch.
What if I received the wrong item?
We are sorry about this! Please send us a message on Instragram and we will get this sorted out immediately.
Yes, we do. Please send us a message on Instagram for faster response.
If you have any more questions, feel free to send us a dm on instagram. We are more than happy to answer any of your inquiries.
Please expect a response from our team within 24 hours.
Thank you!